Know what was said on every call. And prove it.
VoiceVera analyzes every customer call, finds what needs action and backs every finding with the exact quote and the moment in the recording. No more guessing from a 2% QA sample.
I'm upset and angry.Frustration: Yes · 96% · quote checked word for word
Figures and screens from the VoiceVera demo workspace, analyzing role-played calls from a public research corpus. Read the case study
Hear what is true across every conversation
Score-only tools ask you to trust a number. VoiceVera shows its work, so leaders, QA teams and agents act on the same evidence.
Every call, not a sample
Every recorded call is transcribed and analyzed. Abandoned calls, voicemail and empty calls are skipped automatically.
Evidence, not opinion
Every finding links to the exact quote and timestamp, and every quote is checked against the transcript by code.
Action, not just dashboards
Follow-ups, churn risks, product defects and FAQ gaps land in lists with an owner, a due date and history.
Private by design
Personal details are protected before any AI step. Your calls are never used to train AI models.
The real product, not a mock-up
These are screens from VoiceVera's demo workspace, analyzing 873 role-played customer calls.
The month at a glance
Volume, coverage and the reasons customers call, for the period you pick.
- Received against analyzed, so gaps are visible
- Most frequent and costliest topics
- Every figure computed from your data by code
What needs a human, today
Calls that need a follow-up, show a risk or reveal an opportunity are counted and collected in lists your team can work through.
- Owner, due date, status and history
- Overdue items surfaced first
- Excel and CSV export
Eleven decisions on every call
Each call gets the same set of answers, each with a probability and a margin over the runner-up.
- Topic, intent, outcome and call type
- Follow-up, churn risk, frustration, defect
- Low margins go to human review
Why customers call
Topics, intents and outcomes in your own categories, from groups down to single subtopics.
- Your own topic list, editable on the web
- Resolution rate and minutes per topic
- Compared with the previous period
From recording to decision in seven steps
Connect your phone system once. VoiceVera picks up new calls continuously and turns them into findings your team can act on.
Ingest
Twilio, 3CX, Aircall, Asterisk or FreePBX, an SFTP drop or an archive upload.
Protect
Phone numbers replaced by protected IDs. Personal details removed before any AI step.
Transcribe
Transcription built for real phone audio, mono or two-channel.
Understand
Topic, intent, outcome, customer experience and quality, in your own categories.
Verify
Quotes checked by code. “Needs review” set by fixed rules, not by the model's confidence.
Search
Ask questions across every call and save the good ones as watches.
Act
Follow-up lists, alerts, coaching, digests and monthly reports.
Every insight shows its work
AI writes the language. Code checks the facts. Click any finding and you land on the sentence behind it, at the second it was spoken.
Quotes checked
Every quote is matched word for word against the transcript before it counts as evidence.
Numbers by code
The model never writes a number in a report. Every figure is inserted from your data.
Review by rules
Calls go to human review by fixed rules, never because a model says it is unsure.
Versioned results
Every result records the prompt, schema and model version. Results are append-only.
Any question about your customers, answered in seconds
Search every conversation, then turn a good search into a watch that checks new calls every day.
Words and phrases. Every call where a product, a competitor or a phrase was said.
Meaning, not keywords. “Customers unhappy with delivery times” finds calls that never use those words.
Conditions, verified. Each condition is checked call by call and backed by a quote.
What needs a human, found for you
In the showcase, VoiceVera sorted 873 calls into lists a team can work through, each item with the sentence behind it.
Click a screen to bring it to the front.
873 calls, 16 industries, every finding traceable
We ran VoiceVera on a public corpus of role-played customer calls, recorded on two channels in many accents. Here is what it found, and how every finding traces back to a sentence.
Why the 873 customers called
Top topics, number of calls, counted by code
Resolved on the call: 64% · Pending follow-up: 33%
One shared dataset, a view built for each person
See what customers really say
Trends and a monthly report you can defend.
- Top reasons for contact and how they change
- Findings graded A–D, with quotes
- Churn-risk and repeat-contact signals
Review every call, fairly
Your own scorecards, with evidence behind every point.
- Templates or your own criteria
- Disputes and coaching clips
- Objective behavior only, never mood
Act the same day
Lists and alerts for what needs a human now.
- Follow-ups with owner and due date
- Spikes in topics and complaints
- Weekly and monthly digests
Built for
Proof of quality for every client
Separate workspaces and scorecards per client, and reports backed by quotes.
BPOs → Contact centers, 20–200 agentsEvery call reviewed, without a bigger QA team
Move from a small sample to every call, and coach from real moments.
Contact centers → E-commerce & subscriptionsFewer “where is my order” calls
Find why customers call, refund and cancel, and what to fix first.
E-commerce →Private by design. Evidence by default.
A fully managed cloud service. Your audio and transcripts are never used to train AI models.
Phone numbers protected
Replaced by keyed IDs on arrival. The full number only with permission, a reason and a log entry.
Redaction before AI
Cards, bank details, emails and IDs removed before analysis. Agents appear only as aliases.
Per-organization keys
Each organization's data is encrypted with its own keys, with two-step sign-in.
Organizations kept apart
Separation between organizations is enforced in the database and verified by automated tests.
No training on your data
Your calls are used only to deliver the service to you.
Your retention, your log
Retention set by you, an append-only access log, deletion by customer and full export.
Start free, on your own calls
See what VoiceVera finds in your calls before you talk about a plan.
We analyze a sample of your calls, at no cost
No contract, no card. You see the findings, the evidence and the lists on your own calls, then decide.
Apply for a free pilot- A short call about your phone system, volume and goals.
- You share a sample of recordings, or we connect to your phone system.
- We walk your team through the findings and the evidence.
Small teams
Every call analyzed, search and core dashboards.
- Every call, with evidence
- Exact and smart search
- Weekly digests
Growing centers
Quality, lists and alerts for the whole floor.
- Custom scorecards
- Watches and spike alerts
- Follow-up and promise lists
Multi-team
Deep search, monthly reports and integrations.
- Deep search
- Monthly report in Word or PDF
- API and signed webhooks
Many clients
A workspace and scorecard for each client you serve.
- Per-client workspaces
- Per-client scorecards and reports
- Volume pricing
Getting started
How does the free pilot work?
After a short call, you share a sample of recordings or we connect to your phone system. We analyze the sample and walk your team through the findings, the evidence and the lists. The pilot is free and comes with no commitment. It covers up to 1,000 of your calls.
How long does it take to get started?
A sample of recordings can be uploaded and analyzed within days. A live connection to your phone system depends on your setup; most systems need only read access to recordings and call records.
Which phone systems do you support?
Twilio, 3CX, Aircall, Asterisk and FreePBX (recordings, queue logs and call records), an SFTP drop or an archive upload. Using something else? Tell us in the form.
Do we need two-channel recordings?
No. Mono and two-channel recordings both work. Two-channel recordings, with the agent and the customer on separate channels, give the most reliable speaker separation.
Product
Do you analyze every call or a sample?
Every call. Abandoned calls, very short calls and voicemail are skipped automatically, so you only pay for conversations.
Which languages do you support?
VoiceVera analyzes English-language calls, including a wide range of accents.
How accurate is the transcription?
It depends on your audio: line quality, accents and whether calls are recorded on one or two channels. Rather than quote one number, we measure it on your own calls during the pilot. When a transcript is unclear, the analysis says so and the call can be sent to human review.
What happens when the analysis is wrong?
Reviewers can correct any call. Corrections are stored next to the original result, which is never overwritten, so you can always see what the AI said and what your reviewer decided.
Can we use our own QA scorecard?
Yes. Start from a template or write your own criteria. Every point links to the moment in the call, and agents can see the evidence and dispute a score.
Data and commercial
Is our data used to train AI models?
No. Your calls are used only to deliver the service to you. See Security for how personal details are protected.
Can we export or delete our data?
Yes. You can export everything, set your own retention and delete the calls of a specific customer on request.
How is pricing calculated?
Plans are priced per agent seat with pooled analysis minutes, in USD. You set a spending cap and get an estimate before large jobs. We agree a plan after the pilot, based on your seats and call volume.
See VoiceVera on your own calls
Tell us about your contact center. We'll show you what VoiceVera finds in a sample of your calls, free of charge.
- Short callYour phone system, call volume and goals.
- Sample analysisWe analyze a sample of your calls.
- Results walkthroughThe findings and the evidence, with your team.
Or email info@voicevera.io