Connect once. New calls arrive on their own.
VoiceVera reads recordings and call records from the phone system you already use. Credentials stay in a secure store, never in configuration files.
Where your calls come from
- How
- Recordings and call details pulled from the Twilio API, plus a signed callback when a new recording is ready.
- Channels
- Two-channel recordings supported, for the clearest agent and customer separation (why two-channel recording matters). How the data is protected is on the security page.
- How
- The 3CX recordings folder, read over SFTP, from object storage or from an upload inbox.
- Versions
- 3CX v18 and v20 recording names are recognized automatically.
- How
- Calls pulled from the Aircall API, plus a webhook when a call ends.
- Channels
- Aircall records one mixed channel; speakers are separated in the analysis.
- How
- Recording folders together with queue logs and call records, read incrementally so each call is counted exactly once.
- Extras
- Queue and wait-time statistics from your own logs, including abandoned calls.
- How
- Your system copies recordings to a folder we read on a schedule. Works with almost any phone system.
- Health
- Alerts when new files stop arriving.
- How
- Upload a batch of past recordings from the browser. You see a time and cost estimate before anything runs.
- Use it for
- Pilots and back-analysis of earlier months.
Using another phone system? Most can export recordings to a folder, which is all VoiceVera needs. Tell us what you use.
Results go where you work
Send findings and alerts to your own tools, or pull results into your data warehouse.
Versioned API
Read calls, results, lists and statistics with API keys scoped to your organization.
Signed webhooks
Events such as new alerts and follow-ups, signed so your system can verify they came from VoiceVera.
Alerts
In-app, email, SMS through your gateway, and webhooks, with quiet hours and digests.
Exports
Excel and CSV exports of searches and lists, without phone numbers unless you have the permission.
Not sure how to connect? We'll set it up.
The free pilot starts with a short call about your phone system.