Last updated: November 12, 2026
This policy explains how VoiceVera (“VoiceVera”, “we”, “us”), based in Toronto, Canada, handles personal information when you visit voicevera.io (the “Site”) and when organizations use the VoiceVera service (the “Service”). We follow the principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information we collect on the Site
When you contact us
When you send the pilot or demo form, we collect the details you enter: your name, work email, company, and, if you choose, the number of agents, your phone system, a topic and a message. We also record the country your request came from and your browser's user-agent string, to help us spot abuse.
Security check
The form is protected by Cloudflare Turnstile, which checks that a person, not a bot, is sending it. Turnstile processes technical signals from your browser for this purpose only.
Site analytics
We use Cloudflare Web Analytics, which does not use cookies and does not track you across sites, and we count a few page events on our own server (for example, that a form was started). These counts contain no personal information.
We also use PostHog (PostHog, Inc., United States) to understand how visitors use the Site: pages viewed, clicks, how far an article is read, and anonymous recordings of page interactions. PostHog is loaded through our own domain and does not set cookies; a random session identifier is kept in your browser's session storage and is deleted when you close the tab. Visitors are not identified, IP addresses are discarded after the country is derived, text you type in forms is never recorded, and the contact form is excluded entirely. If your browser sends a Do Not Track signal, PostHog does not run.
The Site does not use advertising cookies or tracking cookies.
2. How we use it
- To reply to your request and arrange a pilot or demo.
- To keep the Site secure and prevent spam.
- To understand, in aggregate, how the Site is used.
We do not sell your personal information, and we do not send you marketing email unless you ask for it. You can ask us to stop contacting you at any time.
3. Call data in the Service
Organizations that use the Service (our customers) upload or connect call recordings and related call records. For this data, our customer decides what is collected and why, and we process it on the customer's behalf and under our agreement with them. If you were a party to a call handled by one of our customers, please contact that organization first; we will help them answer your request.
In the Service:
- Phone numbers are replaced by keyed IDs when calls arrive. Seeing a full number requires a permission and a stated reason, and every such view is logged.
- Card numbers, bank details, email addresses and ID numbers are removed from text before any AI analysis. Agents appear to AI models only as aliases.
- Call audio and transcripts are never used to train AI models.
- Each customer sets its own retention period, can export its data and can delete the calls of a specific person.
4. Service providers
We use carefully chosen service providers to run the Site and the Service, for example for hosting, security checks, email delivery and AI analysis. They may process personal information only on our instructions and must protect it. Some providers may process information outside Canada, where it is subject to the laws of that country. A list of the providers that process call data is available to customers on request.
5. How long we keep it
We keep pilot and demo requests for as long as needed to respond and follow up, and for no longer than 24 months after our last contact with you, unless you become a customer. You can ask us to delete your request sooner.
6. How we protect it
We use encryption in transit, access controls, separate encryption keys for each customer organization, and logs of access to sensitive data. See Security for more detail.
7. Your choices and rights
You may ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, and you may withdraw your consent to further contact. Write to info@voicevera.io. We will reply within 30 days. If you are not satisfied with our answer, you may contact the Office of the Privacy Commissioner of Canada.
8. Children
The Site and the Service are meant for businesses and are not directed at children.
9. Changes
We may update this policy. We will change the date at the top and, for significant changes, tell customers directly.
10. Contact
VoiceVera, Toronto, Canada · info@voicevera.io