Solutions
Built for teams that live on the phone
VoiceVera works best where many calls are handled every day and every one of them matters: outsourcers, growing contact centers and online businesses.
BPOs & outsourcers
Proof of quality for every client
A separate workspace, scorecard and report for each client program, all backed by quotes from the calls.
- Per-client workspaces
- Scorecards your clients can audit
- Monthly reports per program
Every call reviewed, without a bigger QA team
Go from a small manual sample to every call, and spend QA time on coaching instead of listening.
- Every call scored with evidence
- Coaching from real moments
- Follow-ups that don't get lost
Fewer “where is my order” calls
Learn why customers call about orders, refunds and cancellations, and fix the causes first.
- Reasons for contact, by topic
- Product defects and FAQ gaps
- Cancellation and churn signals
By role
One dataset, a view for each person
CX and contact-center leaders
See what customers really say
Trends and a monthly report you can defend.
- Top reasons for contact and how they change
- Findings graded A–D, with quotes
- Churn-risk and repeat-contact signals
Quality assurance
Review every call, fairly
Your own scorecards, with evidence behind every point.
- Templates or your own criteria
- Disputes and coaching clips
- Objective behavior only, never mood
Operations and team leads
Act the same day
Lists and alerts for what needs a human now.
- Follow-ups with owner and due date
- Spikes in topics and complaints
- Weekly and monthly digests
See it on your own calls
Free pilot on up to 1,000 of your calls.